Cancel & Refund Policy for EducationToday.store
Cancellation Policy
At EducationToday.store, we strive to provide the best educational resources and customer service. We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to be fair to both you and us.
Order Cancellation
1. Physical Products:
- Orders for physical products can be cancelled within 24 hours of purchase, provided that the order has not yet been shipped. If the order has already been shipped, please refer to our Return Policy below.
- To cancel your order, please contact our customer service team at [email protected] or call us at [Your Contact Number] with your order number and cancellation request.
2. Digital Products and Subscriptions:
- Orders for digital products and subscriptions can be cancelled within 24 hours of purchase. After 24 hours, cancellations and refunds will not be processed.
- To cancel your digital order, please contact our customer service team at [email protected] with your order number and cancellation request.
Refund Policy
Physical Products
1. Eligibility:
- To be eligible for a refund, the physical product must be unused, in the same condition that you received it, and in its original packaging. Certain items such as perishable goods, custom products, and items on sale are not eligible for a refund.
2. Process:
- To initiate a return, please contact our customer service team at [email protected] within 14 days of receiving your order. Provide your order number and the reason for the return.
- Once your return is approved, you will receive instructions on how to send the item back to us. Please note that you will be responsible for the return shipping costs.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Digital Products and Subscriptions
1. Eligibility:
- Digital products and subscriptions are eligible for a refund within 24 hours of purchase. After this period, refunds will not be issued unless there are exceptional circumstances such as technical issues with the product that cannot be resolved.
2. Process:
- To request a refund for a digital product or subscription, please contact our customer service team at [email protected] within 24 hours of purchase. Provide your order number and the reason for the refund request.
- If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exceptions
1. Non-Refundable Items:
- Gift cards
- Downloadable software products
- Custom or personalized items
- Sale items (only regular-priced items may be refunded)
2. Late or Missing Refunds:
- If you haven’t received a refund within the expected timeframe, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Shipping Policy for EducationToday.store
Welcome to EducationToday.store! We are committed to providing our customers with reliable and efficient shipping services. Please read our shipping policy carefully to understand how we process and handle your orders.
Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Cut-off Time: Orders placed before 3 PM IST will be processed the same day. Orders placed after this time will be processed the next business day.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer free standard shipping on orders over ₹15,000.
Shipping Area
Currently, we only ship to addresses within Telangana. We do not offer shipping to other states or international locations at this time.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided.
Shipping Restrictions
- We do not ship to P.O. Boxes or remote areas not accessible by our courier partners.
- Certain items may have shipping restrictions due to size, weight, or regulatory requirements.
Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product.
- If your package is lost during transit, please contact the shipping carrier directly with your tracking number. If you require further assistance, you can reach out to our customer support team.
Returns and Exchanges
Please refer to our Return Policy for information on how to return or exchange an item.
Contact Us
For any questions, please contact us:
Email: [email protected]
Phone: 8688 040 335
Address: 218A, Downtown Mall, Lakdikapul, Hyderabad 500004, Telangana, India
Effective Date: May 2024
By making a purchase on EducationToday.store, you agree to our Cancel & Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website. Your continued use of the website and services following the posting of any changes constitutes acceptance of those changes.
Thank you for shopping with EducationToday.store!